Support
Contact
Sign In
Carbonite Support > Search Results
Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
You searched for "renew subscription" in
Search Results
Signing Into Your Carbonite Account
You can sign into your Carbonite account to install the products and manage your account information.
Renewing Your Carbonite Safe Subscription
You can renew your Carbonite Safe subscription to continue backing up your files.
Deactivating Automatic Renewal for Carbonite Safe Backup Pro
As a Billing Owner, you can deactivate automatic renewal on your account to prevent future purchases on your Carbonite Safe Backup Pro account.
Changing Your Automatic Renewal Status for Carbonite Safe Backup Pro
You can change your automatic renewal status at any time through your Carbonite account.
Known Issue: Subscription Expired Banner
Carbonite Safe Server Backup (CSSB) routinely checks for renewals and changes to your subscription. If your subscription has recently expired, you may see the subscription expired banner in CSSB for up to 24 hours after completing your renewal.
Getting Started with Carbonite Safe (Mac 2x)
Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.
Changing Your Credit Card for Carbonite Safe
You can change your default credit card through your Carbonite account.
Viewing Your Expiration and Renewal Dates for Carbonite Safe
We will remind you to renew your Carbonite subscription prior to expiration if you are not enrolled in automatic renewal. If your subscription is not renewed, your backed up files will be removed from our servers within 30 days of your subscription expiration.
Renewing Your Carbonite Safe Backup Pro Subscription
You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.
Storage of Data After Expiration
Carbonite keeps your backed up data on our servers for a limited time after expiration in case you decide to continue with your coverage Depending on your expired account status, Carbonite will permanently remove your backed up data after 30 or 60 days.
Enrolling in Automatic Renewal for Carbonite Safe Backup Pro
You can activate automatic renewal to allow Carbonite to automatically renew your account on the expiration date.
Enrolling Webroot Business Endpoint Protection in Automatic Renewal
You can enroll a valid credit card in automatic renewal, so your Webroot Business Endpoint Protection Antivirus add-on automatically renews at the expiration date.
Determining the Status of Your Backup on Windows
You can check the status of your backup through the Carbonite application.
Upgrading Your Carbonite Safe Subscription
You can upgrade your Carbonite Safe plan to a Carbonite Safe Plus or Prime subscription to backup an external hard drive, automatically back up video files, and take advantage of Courier Recovery.
FAQ: When does my Carbonite trial expire?
When does my Carbonite trial expire?
Transferring Carbonite Safe Between Windows and Mac
You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.
Changing the Billing Owner
A Carbonite Billing Owner is responsible for entering or re-entering the billing information Carbonite uses to charge the account each year. Only an account that has purchased a subscription will have a Billing Owner. You can change who the Billing Owner is through the Billing Information tab of the Dashboard.
Deactivating Automatic Renewal for Carbonite Safe
Customers enrolled in automatic renewal can log into their Carbonite account and deactivate it at any time. If you wish to cancel your subscription, you may simply ignore the email notifications you receive regarding account expiration.
Enrolling Carbonite Safe in Automatic Renewal
You can enroll your Carbonite Safe subscription in automatic renewal from your account.
Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Deactivating Automatic Renewal for Webroot Business Endpoint Protection Antivirus
You can deactivate automatic renewal for your Webroot Business Endpoint Protection Antivirus add-on that was purchased with Carbonite to prevent future renewals.
Storage Quota Exceeded for Carbonite Safe Server Backup (6.x) For CSSB 6.x Enhanced
To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.
Storage Quota Exceeded for Carbonite Safe Server Backup (5.x) For CSSB 5.x & 6.x Classic
To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
Feedback